1
Returns & Exchanges
We accept returns on unused and unopened items within 7 days of delivery. Items must be in original packaging and in resellable condition. Customers are responsible for return shipping costs unless the item arrived damaged.
2
Non-Returnable Items
Used or burned candles, custom or personalized products, sale or clearance items, and gift cards are final sale.
3
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please email us within 48 hours of delivery with your order number and clear photos. We will gladly send a replacement or issue a store credit.
4
Refunds
Approved refunds will be issued to your original payment method. Please allow 5–10 business days for processing. Original shipping fees are non-refundable.
4
Shipping Policy: Processing Time
Orders are processed within 2–5 business days. During launches or holidays, processing may take slightly longer.
4
Shipping Rates & Delivery
Shipping costs are calculated at checkout. Standard delivery typically takes 3–7 business days after processing. We currently ship within the United States.
4
Lost or Delayed Packages
Fortune & Flame is not responsible for carrier delays. Once packages are handed to the shipping carrier, delivery times are out of our control. If your package is marked delivered but not received, please contact the carrier directly.